Technology Services
Image: Student studying in the dining hall
My Hiram Portal
My.hiram.edu is our internal landing page for students. From portal, you can access Web for Students, Student Portal, email, Moodle, and many other services Hiram provides.
Information Technology Resources
The IT Help Desk is located in 211 Hinsdale and the internal phone number extension for IT support is: x5313
Additionally, you can also use the new self-service portal to submit your request for IT support. Support tickets can be submitted using this link: https://hiramcollege.sysaidit.com/
If you have any questions regarding this process, please reach out to Kyle Kassi.
Help Desk
Hiram College offers IT Help Desk services to those with account, iPad, computer, or other Hiram technology-related issues.
Academic Year I.T. Help Desk Hours: Monday – Friday 8 a.m. to 5 p.m.
Summer/Break I.T. Help Desk Hours: Monday – Friday 8:30 a.m. to 4 p.m.
Tech and Trek
The Tech and Trek Helpdesk is here to assist, faculty, staff, and students with any problems or questions regarding iPad kits or other learning technologies.
Academic Year Learning Technologies Help Desk Hours: Monday – Friday 8:30 a.m. to 5 p.m.
Summer Learning Technologies Help Desk Hours: Monday – Friday 8:30 a.m. to 4 p.m.
Media Services
Media Services’ primary goal is to meet the campus’s academic and classroom multi-media needs. The center provides onsite technical support for classrooms, multimedia equipment setups for presentations, meetings, events, and more.
Academic Year Media Services Help Desk Hours: Monday – Friday 8:30 a.m. to 5 p.m.
Summer Media Services Help Desk Hours: Monday – Friday 8:30 a.m. to 4 p.m.
Computer Labs
Students have access to several computer labs and College software across campus:
- 24-hour lab in the Kennedy Center (Printing available)
- Library (Printing available)
Classroom labs include: Hinsdale, Gerstacker, Colton (Computer Science), Frohring Music (Music lab), Gelbke (Art lab), Mac Equipped Classroom (Library Lower Level)
Residential Network and Wireless
The residence hall network is a high-speed wireless network covering both inside and outside the residence hall buildings, supported 24x7x365 by Apogee. For any of your ResNet Support questions and issues, please direct them to Apogee: 833.410.2428 or support@apogee.us
Wireless connectivity to the campus network is available in all administrative and academic buildings.
Charging Stations
Charging stations are available in areas across campus, including the Dining Hall and Kennedy Center. The stations allow students to charge their iPad for classroom and personal use.
Wall Workstations (6), Power Tables (13), M8 Freestanding Charging Stations (5), CL6 6 Bay Charging Lockers (1), CL10 10 Bay Charging Lockers (2)