Technology Services

My Hiram Portal

My.hiram.edu is our internal landing page for students. From portal, you can access Web for Students, Student Portal, email, Moodle, and many other services Hiram provides.

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Information Technology Resources

Help Desk

The IT Help Desk is located in Hinsdale 211 and the phone number for IT support is 330.569.5313.

Services to our students includes:

  • Account management through Dray Password Manager
  • Free Office suite download through all Office 365 account
  • iPad hardware and software support
  • Malware removal and protection
  • Dell discount through Hiram College
  • Boldyn supports the residential network

Academic Year IT Help Desk Hours: Monday-Friday, 8 a.m. to 5 p.m.

Summer/Break IT Help Desk Hours: Monday-Friday, 8:30 a.m. to 4 p.m.

Additionally, you can also use the new self-service portal to submit your request for IT support. Support tickets can be submitted using this link. If you have any questions regarding this process, please reach out to Kyle Kassi.

Device Policy

All Hiram students are required to have their own laptop or tablet computer. The 1:1 Device Program ended in 2025. Support is available for all students regardless of whether they have an iPad that was issued by the College or a device they brought from home. 

IMPORTANT: iPads or Chromebooks may meet minimum needs in the first year at Hiram, but students in many academic programs will need devices with more memory or processing power as they progress.

Residential Network and Wireless

The residence hall network is a high-speed wireless network covering both inside and outside the residence hall buildings, supported 24x7x365 by Boldnyn Networks. For any of your ResNet Support questions and issues, please direct them to Boldyn: 833.410.2428 or support.hed@boldyn.com

Wireless connectivity to the campus network is available in all administrative and academic buildings.

Hiram/Boldyn Portal

Computer Labs

Students have access to several computer labs and College software across campus:

  • 24-hour lab in the Kennedy Center (Printing available)
  • Library (Printing available)

Classroom labs include: Hinsdale, Gerstacker, Colton (Computer Science), Frohring Music (Music lab), Gelbke (Art lab), Mac Equipped Classroom (Library Lower Level)

Media Services

Media Services’ primary goal is to meet the campus’s academic and classroom multi-media needs. The center provides onsite technical support for classrooms, multimedia equipment setups for presentations, meetings, events, and more.

Academic Year Media Services Help Desk Hours:  Monday-Friday, 8:30 a.m. to 5 p.m.

Summer Media Services Help Desk Hours:  Monday-Friday, 8:30 a.m. to 4 p.m.

Charging Stations

Charging stations are available in areas across campus, including the Library, Dining Hall ,and Kennedy Center. The stations allow students to charge their iPad for classroom and personal use.

These include: Wall Workstations (6), Power Tables (13), M8 Freestanding Charging Stations (5), CL6 6 Bay Charging Lockers (1), CL10 10 Bay Charging Lockers (2).

Information Technology FAQ

Yes. Starting in 2026, students will no longer receive an iPad and must bring their own device to campus. Hiram College also has several computer labs, including a 24-hour lab, for student computing and printing. These labs contain any specific software, like SPSS, used for some classes. Students in specific programs may be asked to bring another computing device to campus.

Students starting prior to 2026 were provided iPad bundles with access to Microsoft Office apps for any course work.

For questions about general student computing, iPad hardware issues, user accounts or password issues, software-related issues, and labs, students can contact our IT Help Desk at Helpdesk@hiram.edu or 330.569.5313.

For media-related questions such as classroom issues, contact Media Services at 330.569.5360 or email instech@hiram.edu

For issues with the residence hall network contact support@apogee.us or 833.410.2428.

Yes. Hiram College provides each student with an Office 365 email account. Email is our primary way to contact students while on campus, so it is vital each student access their account daily.

Many Hiram College residence halls feature large, flat-screen televisions for student leisure. Some of these spaces also contain Apple TVs for projection from a students’ iPad. Other services such as wireless and wired networking are provided in every room.

A telephone line is not provided.

Students can print through our computer labs located in the Kennedy Center and in the Library from the available desktop computers or from their iPads. Students are provided with a credit of $30 per year for printing and can add more money at any time through our Student Accounts office. Poster printing for classes is available in the Service Center and color printing is available in Library.

Thanks to our Microsoft 365 licensing, Hiram College provides students with 5 free Microsoft Office suite downloads through their email. They can put Microsoft Office on any personal device(s) they choose. Any other required software is provided through our computer labs and apps on the iPads*.

*Some classes may require software along with a textbook. It is the responsibility of the student to purchase the necessary software.

While we do not offer any anti-virus software, there are plenty of free and built-in options for students. Windows 10 comes with a built-in anti-virus software known as Windows Defender. Other options include Malwarebytes, Norton, McAfee, etc*. Students may seek other free or paid-for software at their discretion.

*Some software in this list may not be free.