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Frequently Asked Questions

For most billing questions, please see the list below. If you don't find your question here, please submit your question to studentaccounts@hiram.edu. The Student Accounts Office is responsible only for compiling information, preparing the statement, and collecting payments on student accounts. For inquiries regarding charges, please contact the appropriate department.

Billing FAQs

There may be a number of reasons why you still have a balance. Some examples include:
- Lenders Fees – Many loans have fees associated with them. These fees cannot be applied to your balance. Typically these fees are deducted before disbursement is sent to Hiram; therefore, the total amount received by us is less than the total amount of the loan that you received. Please check your loan application for the percentage charged.
- Course Fees – Course fees are generated after drop/add and do not show up on your initial bill.
If you are uncertain about both the aid that will be awarded and whether the award letter will arrive prior to the due date you should plan on enrolling in the Hiram College 8 payment plan making the first payment by the due date.
Hiram College accepts payment by e-check/ACH, Visa, MasterCard, American Express, or Discover, check, cash or wire for tuition payments. To pay by e-check, or credit card, you can gain access to online payment here or on the Student Accounts home page. There is a 2.5% fee for using a credit card; however an e-check transaction is free. There is a $30 fee for all returned e-check/ACH payments, for any reason. For directions on wiring funds to Hiram College please call 330-569-5114. Checks, cashier checks, and money orders can be mailed to Hiram College, P.O. Box 1808, Hiram, OH 44234. Payments by cash or check can be made directly at the Cashier’s window located in the Teachout-Price Building.
Credit balance caused by Federal Funds will be automatically refunded within 10 days after Hiram College receives the funds unless written permission to keep the credit balance on account for future terms is on file.

All other refunds can be requested through the student e-bill site here click on e-bill, choose term, click on refund request at top of the e-bill.
Students are expected to have their student accounts in a paid status prior to attending the first class meeting for a semester. In order to have a student account in a “paid status”, students must be either paid in full for the semester, or officially signed up for an approved payment plan with the Office of Student Accounts, or submitted an approved deferment form. Students are expected to familiarize themselves with the payment due dates.

It is very important that students work closely with the staff in the Office of Student Accounts to inform them of their plans and make payment arrangements. After an internal review period, students who are registered for classes whose student accounts are not in a paid status, by the published semester payment deadlines, will have their class schedules canceled and their residence hall assignments canceled for the term. Should these students wish to re-register, they will be assessed a $100 Late Payment Fee.

A $100 late fee will be assessed monthly if the account or payment is delinquent.
You will need to provide the necessary documentation to the Office of Financial Aid from the external source which shows guarantee of the expected payment. The funds will not show on the student bill until the funds are actually received; however once necessary documentation has been approved you can deduct the amount of external aid from the amount due on the balance.