Support Services Available


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ONLINE DEGREE SUPPORT SERVICES

A Hiram academic experience isn’t just a bunch of classes. It’s a powerful combination of what you learn in and outside of class and how ideas introduced in one place help you understand concepts in another. Online@Hiram gives you access to the same quality instructors, support, and curriculum as our on-campus students. The only difference is that you’ll access your classes and resources from anywhere with an Internet connection.

Here are some of the support services that make our online programs a great fit for so many students:

Academic Support

ACADEMIC SUPPORT SERVICES (TUTORING)

Student Academic Services provides peer-tutoring, study groups, mentoring, and study skills workshops.  Free tutoring is available to all students. All tutors, who have taken and passed the course with an A or B, are hired and trained by professional staff.

  • One-on-One Tutoring: One-on-one tutoring services are available to online students. Students meet with their one-on-one tutor throughout the term during a one-hour scheduled weekly day and time.
  • Academic Resource Center at Hinsdale (ARCH) Tutoring: Drop-in tutoring that occurs Monday-Thursday from 8:00 to 10:00 p.m. throughout the 12-week on-campus. All Hiram College students may drop in at any time to ask questions and receive assistance with course material and study skills.
STANDARD HOURS
WAYS TO CONTACT

WRITING CENTER

Through the Writing Center, you can meet with a peer writing assistant, and receive feedback on papers before handing them in.  Trained peer Writing Assistants are ready to help you with papers at any stage in the writing process. While we have no set regular hours in the Writing Center for our online students, you can still schedule an appointment or set up a virtual appointment with a Writing Assistant.

Students who wish to work with a Writing Assistant should send a tutoring request to WritingCenter@hiram.edu. The request should include, if possible:

  • A copy of the document the student wishes to work on (preferably in Word format: .doc or .docx)
  • A copy of the prompt (the assignment the professor gave to students in the class).
  • Information about whether you would like a virtual (e-mail/Zoom) or face-to-face appointment.

Writing Assistants should respond in approximately 24 hours (longer on weekends) in order to set up an appointment.

Writing Assistants are trained and experienced peer writing tutors available in the Writing Center, the ARCH, the library, and online to help you with papers at any stage in the writing process. We have tutors from a variety of majors, so don’t be afraid to ask for help with papers from any discipline. 

STANDARD HOURS
WAYS TO CONTACT

DISABILITY SERVICES

To arrange for support services, a student must submit appropriate, current, detailed documentation to the office of Disability Services together with a completed Requests for Academic Adjustments, Auxiliary Aids, and Services form. After verification and in the spirit of federal law, the student will provide the accommodations letter from the office of Disability Services to each faculty member(s) to initiate accommodation services. Faculty are not permitted to make accommodations without the authorization of the Director of Counseling, Health, and Disability Services (CHDS). Hiram College adheres to Section 504 of the Rehabilitation Act to provide requested services for disabled students as specified by the requirements contained in the Americans with Disabilities Act (ADA) policy guidelines. The Director of CHDS is located in the Julia Church Health Center (330-569-5418) P.O. Box 67, Hiram OH 44234. Additional information is available online at Services for Students with Disabilities.

DISABILITY SERVICES CONTACT INFORMATION

STANDARD HOURS
  • Academic Year:  Monday-Friday 8:30 a.m.-5 p.m. (closed for lunch 12:00 p.m.-1:00 p.m.)
  • Summer and Breaks:  Monday – Friday 8:30 a.m. – 4 p.m. (closed for lunch 12:00 p.m.-12:30 p.m.)
WAYS TO CONTACT

Miller Career Center

The Office of Career Development is available to help you prepare you for your future, including graduate school preparation, resume workshops, interview practice and career events.

HOURS
WAYS TO CONTACT

The Dray Technology Center Helpdesk

Learning to use your Hiram College online tools is easy thanks to Dray Technology Center Helpdesk. If you ever encounter computer, password, or iPad trouble or need help with anything technology related, the Dray Technology Center Helpdesk can help. They also offer a variety of FAQs to help you along the way.

TECH AND TREK

With advanced technology and delivery modes, online classes, support services, and academic resources are easily available. And with Hiram’s Tech and Trek program, fully online students can request a loaner technology bundle which includes an iPad, Apple Pencil, and keyboard that can be used to access class modules, support services, academic resources, and more.  

DRAY TECHNOLOGY CENTER CONTACT INFORMATION

HOURS
  • Academic Year:  Monday – Friday 8:00 a.m. – 5:00 p.m.
  • Summer and Breaks:  Monday – Friday 8:30 a.m. – 4 p.m.
WAYS TO CONTACT
TUTORIALS/FAQS

Hiram College Library

The Hiram College Library has a vast offering of digital resources and a live chat feature that allows you to connect with a college librarian 1-1.  You can meet with them in person, by phone, or via Zoom assistance by appointment. Their standard office hours are 8:30 a.m. – 5 p.m., but they are also willing to meet with you in the evening and on weekends as well.

HIRAM COLLEGE LIBRARY CONTACT INFORMATION

STANDARD HOURS
  • Academic Year:  Monday – Friday 8:00 a.m. – 5:00 p.m.
  • Summer and Breaks:  Monday – Friday 8:30 a.m. – 4 p.m.
WAYS TO CONTACT

Student Portal

The hub of your online Hiram experience, our student portal gives you access to transcript information, class evaluations, e-bills, class schedules and other important information. 

To access Student Portal, which includes Web for Student (access to your registration, student records, unofficial transcript, and your student bill), :

  1. Visit my.hiram.edu.
  2. Log in using your Hiram username (username only, no @hiram.edu) and password by clicking “Log In” in the upper right-hand corner.
  3. When the page reloads, click on “Student Portal” under “Academics” in the first column under the photo.